Change Always Brings Concerns

You can spin it anyway you like. You can avoid the C-word. Instead of saying, “We’re going to make some changes,” you can talk about improving things. You can pull out your thesaurus and use every word in it to avoid the one that no one wants to hear.

That won’t change the fact that the people in your church know what you’re up to. All the wordsmithing and spinning in the world won’t change one fundamental fact:

Your attempt to implement change is a threat to the people in your church and they will inevitably have concerns about what you’re doing.

(If someone has not concerns about your change initiative, you should be concerned about that. It probably means they are an early adapter, a group which typically have very little influence with the rest of the organization. They are perceived as being a little flighty and flaky.)

A 1978 study conducted at the University of Texas maintains that people who are faced with change experience six sequential and predictable concerns:

1.  Information concerns

2.  Personal concerns

3.  Implementation concerns

4.  Impact concerns

5.  Collaboration concerns

6.  Refinement concerns

Until you are prepared to address the concerns that change always brings, you’re not ready to lead a change initiative with your congregation.

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Logos Bible Software

Logos Bible Software is giving away thousands of dollars of prizes to celebrate the launch of Logos Bible Software 4 Mac on October 1. Prizes include an iMac, a MacBook Pro, an iPad, an iPod Touch, and more than 100 other prizes!

They’re also having a special limited-time sale on their Mac and PC base packages and upgrades. Check it out!

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Announcing Change ≠ Implementing Change

You got a great idea. Maybe even divinely inspired. This idea, this vision, excited you. So you decided to run with it. You became convinced that this was the thing that your church needed to do.

With some fanfare, you strode to the platform and made the big announcement: “From now on, we will do X and we will be Y.” You were both eloquent and passionate in what you said.

So what happened next? Possibly nothing at all. Or it might have gotten you in serious hot water.

It may be that you committed the most fundamental mistake of trying to create change in an organization. You functioned as the sage on the stage, not as someone bringing as many people as possible into the process.

What you need most of all is buy-in. Get as many people involved as possible in the process. Leverage the collective I.Q. of the organization by demonstrating that you really believe none of us are as smart as all of us. Hear the ideas of others about how to implement change. This will result in a better plan overall as well as reducing resistance by giving people some control over the changes that will affect them.

In the name of efficiency, many great ideas for change get derailed because a leader concludes that securing buy-in takes too long and is too risky. The truth is that doing it any other way is too risky and the time you may spend looking for another position could have been used in building a coalition.

Make sure that you have a whole lot of one on one conversations before you take the stage. Understand and address the concerns that people will inevitably have before you plunge ahead. It will be time well spent.

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Why Your Change Initiative Didn’t Make It

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Every leader has to function as a change agent, a catalyst for doing things differently. But any leader who has attempted a major change initiative knows that the landscape is littered with the bones of those who have tried and failed.

It raises the question: why do change efforts fail? Ken Blanchard offers the following reasons why:

(1)  The leader mistakenly assumes that announcing change is the same as implementing it

(2)  The concerns that people in the organization have with the change are not surfaced or addressed

(3)  Those being asked to change are not involved in planning the change

(4)  A compelling reason for the change is not adequately communicated to the organization

(5)  A compelling vision that excites people about the future has not clearly developed, defined, and articulated

(6)  The leadership team responsible for implementation doesn’t include early adopters, resisters, or informal leaders

(7)  No use is made of a pilot project to test drive the change so to assess needed resources

(8)  Organizational systems aren’t aligned with the change initiative

(9)  Leaders lose focus and fail to prioritize action steps and fail to get the “biggest bang for their buck”

(10)  People are not equipped with the necessary skills to implement the change

(11)  Those leading the change aren’t credible–they do not model the behaviors requuired by the change

(12)  Progress is not measured and celebrated and no one recognizes the changes that people have worked hard to make

(13)  People are not held accountable for implementing the change

(14)  People leading the change fail to respect the power of the organization’s culture to kill the change

(15)  Possibilities and options are not explored before a specific change is chosen

(Source: Leading on a Higher Level, Ken Blanchard)

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The Power of Metaphor

Metaphors are powerful tools in helping someone grow and develop. As with all leadership coaching, it come from the person, not yourself. An analogy that speaks to you won’t speak to another person. As you get to know the person you are leading and coaching, you come to know their particular interests. (Once again, this shows the importance of active listening by the coach leader.) At the appropriate time, you can use an metaphor that connects to them and their life.

Like the parables used by Jesus, a metaphor provides a comparison to what the coachee is currently experiencing. They work the best when the other person is familiar with them. Possible metaphors could be drawn from the world of sports (football, soccer), from particular hobbies (gardening, cooking), and life experiences known to everyone (an airliner).

For example, someone who loves gardening may have grown impatient in the advancement of the career. The coachee, through a series of great questions, could draw upon that metaphor to help the person see their impatience and the need to let certain processes work themselves out.

Metaphors surface emotions within the coachee that can become powerful motivation and impetus for change. Frequently, the comparison results in a new insight and perspective that lays the groundwork for change.

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Why Questions?

Questions are crucial to the coaching process. Why?

(1) They highlight the importance of the answer coming from the student, not the teacher

(2) They might frame the issue and hint toward a crucial aspect…but not necessarily

(3) They bring out the best in the student who is forced to wrestle the questions and seek the answer

(4) They facilitate a process in which the student and teacher can collaborate and both contribute parts to the answer of a complex situation

(5) They insure that the student/coachee owns the outcome of the dialogue and will follow through with the related action plan

A person’s best is “pulled,” not “pushed” and questions are a great tool to that end.

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Great G.R.O.W. Questions (Part 4)

Ultimately “grow” comes down to “go”; change always requires action. Coaches can’t take action for those they coach but they can lead them to examine what steps the coachee is willing to take. Here are some questions to help a person determine what they will do next:

WILL

• What option or options do you choose?

• What is the next step?

• To what extent does this meet all of your objectives?

• What are your criteria and measurements for success?

• When, precisely, will you start and finish each action step?

• What could hinder you from taking these steps?

• What personal resistance do you have to taking these steps?

• What will you do to eliminate these external and internal factors?

• Who needs to know what your plans are?

• What support do you need and from whom?

• What could I do to support you?

• What commitment, on a 1 – 10 scale, do you possess to taking these agreed actions?

• What prevents this from being a 10?

• What could you do to raise your commitment closer to 10?

• Is there anything else you want to talk about now, or are we finished?

Source: Keay Consulting (Great coaching questions.doc)  www.keayconsulting.com

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Great G.R.O.W. Questions (Part 3)

Helping people change frequently has to overcome a degree of pessimism about these obstacles in their path. Most people have at least a vague idea of what they would like to accomplish but have lost hope that anything could be done.

Coaches help those with whom they work to renew optimism about the possibility of change. Telling them that there is hope, however, is not good coaching. Instead an effective coach asks questions that helps someone explore their options. Here are some examples:

OPTIONS

• What options do you have for steps to resolve this issue?

• What else might you do?

• What would someone who handles this kind of issue really well do?

• What if you have more time for this issue, what might you try?

• What if you had less time? What might that force you to try?

• Imagine that you had more energy and confidence. What could you do then?

• What is someone said, “Money is no object”? What might you try then?

• If you had total power, what might you try then?

• What if you could start again?

• If the constraints you mentioned earlier were removed, what could you do then?

• What should you do?

• Would like another suggestion?

• What are the costs and benefits of each of the ideas you mentioned?

Next post: WILL Questions

Source: Keay Consulting (Great coaching questions.doc)  www.keayconsulting.com

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Great G.R.O.W. Questions (Part 2)

Helping someone understand their present reality is an important aspect of coaching. Seeing where you want to go is important but so is understanding where you are right now. Here are some questions to help the person you are coaching come to see the current reality in their life:

REALITY

What is happening right now? What is really happening right now?

(Answer the previous question in terms of What, When, Where, How Much, and How Often)

Who is directly and indirectly involved?

If things are not going well with this issue, who else gets drawn in?

If things are not going well with this issue, what happens to you?

What about others involved; what happens to them?

What have you done about this so far? With what results?

How often have you tried?

What is missing in this situation?

What is holding you back from a way forward?

Intuitively, what is really going on here?

Next post: OPTIONS Questions

Source: Keay Consulting (Great coaching questions.doc)  www.keayconsulting.com

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Great G.R.O.W. Questions (Part 1)

Using G.R.O.W. as an outline for coaching interactions, here are some great questions to help someone move forward in their life:

GOAL

What is the aim of this discussion?

What do you want to achieve long term?

What does success look like?

How much personal control or influence do you have over your goal?

What would be a milestone along the way?

By when do you want to achieve it?

How positive, challenging, and attainable is that?

How will you measure it?

Next post: REALITY Questions

Source: Keay Consulting (Great coaching questions.doc)  www.keayconsulting.com

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